1.20. Help Desk Analyst Job at Focused HR Solutions, Delaware, OH

WGtwS0QyMHNUNTNvRXY5dXkxSlNtSUdnb3c9PQ==
  • Focused HR Solutions
  • Delaware, OH

Job Description

Position Overview:

  • (Hybrid) Specialists work two days in the office and three days remotely from home.
  • Equipment to work from home is provided.
  • However, specialists could be asked to return to the office for meetings or events.
  • There is no travel required.
  • However, on rare occasions, specialists may be required to attend a meeting on-site in Dover, De
  • Work Hours: 10 am -7 pm
  • This position is for 12 months, with the option of extension, and is in New Castle, DE
  • W2 only. 

 
Our direct client has an opening for a Help Desk Analyst 1475

 
If you are interested, please submit the following:

  • Your current resume
  • Your hourly rate

Top Skills & Years of Experience: 2 Years of Service Desk experience addressing tier 1 or tier 2 IT support issues.

Basic Network Troubleshooting and Customer Service.

100% onsite at either Dover or New Castle

 
Application Details:

  • Interview Process: Preliminary Phone Interview followed by a video interview.
  • Duration: Phone - 15 minutes Video - 40 minutes
  • Remote, Hybrid, or On-site: (Hybrid) Specialists work 2 days in the office and 3 days remotely from home.
  • Equipment to work from home is provided. However, specialists could be asked to return to the office for meetings or events.


Qualifications:

  • This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers. 
  • The technician troubleshoots, resolves, documents, and escalates tickets as necessary. 
  • Excellent communication and customer service skills are a must.
  • The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
  • This position is a first shift position but ideally, on occasion, the candidate should be willing to work alternate shifts.
  • Preferred Education: A Certification and Network Certification or demonstrated equivalent.


Role Details:

  • Process all inbound telephone calls, emails, and tickets as assigned.
  • Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
  • 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues. 
  • Basic troubleshooting of LAN/WAN issues
  • Remote troubleshooting of desktop issues
  • Thorough documentation and (when necessary) escalation of all incident t


By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. 

Job Tags

Hourly pay, Contract work, Remote job, Work from home, Shift work, Day shift,

Similar Jobs

Corning Incorporated

Elect. & Instr. Specialist ‎ Job at Corning Incorporated

 ...work on surfaces that may be slippery. Uneven Surfaces May work where surfaces are uneven. This position does not support immigration sponsorship. The starting pay for this position is $40.89 hourly rate. Compensation and benefits available for this position... 

The Structures Company

Test Engineer Job at The Structures Company

 ...JOB TITLE: Test Engineer LOCATION: Liverpool, NY PAY RATE: $40-44/hour We are...  ...technical support and troubleshooting for RF Communications, Radar, and SONAR products...  ...skills to resolve issues efficiently Drive continuous improvement initiatives in... 

Suffolk University

Security Officer Job at Suffolk University

 ...Overview The Suffolk University Community Service/Security officer position provides the Suffolk Community with the highest level of customer service, while maintaining a safe and secure environment that enhances the educational mission of the University. Suffolk is... 

Seventh Dimension

Valet Supervisor Job at Seventh Dimension

 ...adequate staffing, training, and performance to meet the 10minute park/retrieval standard and patient assistance requirements. The...  ...manages incidents/claims, oversees equipment/signage/cleanliness, and enforces contractor policies (e.g., no tipping, uniforms, drug/alcohol).... 

Power Ford

Fleet Sales Manager Job at Power Ford

 ...Job Description Join the Esteemed Team at Power Ford Fleet Sales Manager Opportunity! Position Summary: Join one of the most respected and consistently top-performing automotive dealerships in the nation. Power Ford has been repeatedly recognized as New Mexico...