Job Description

Call Center Representative (Part-time)

Signature Bath Solutions is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.

We are looking for a Call Center Representative for our Mechanicsburg, PA office to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest growing companies in the industry. Earn money while making a positive impact by helping homeowners improve their homes.

Why You'll Love Working Here

• Fast-growing company with advancement opportunities

• Fun, supportive team culture ( no micromanaging )

• Paid training

• Consistent schedule

• Work that truly impacts our company’s success

Schedule

• Part-time

• Flexible shifts available

General Purpose

Customer service skills are a must. Contact homeowners by telephone to set up qualified appointments for free consultations. Input lead information, update reports, and answer phone calls generated from advertisements.

Responsibilities

• Deliver scripted pitch to homeowners

• Adjust scripted pitch to meet the needs of specific homeowners

• Handle homeowners’ questions and objections

• Obtain homeowner information including names, addresses, and phone numbers

• Receive appointments over the telephone

• Input appointment details into the computer system

• Input homeowners’ information and important details of conversations

• Confirm appointments placed with canvassers or sales representatives

• Issue appointments for reps to meet prospective homeowners

• Perform quality control phone calls

• Answer inbound calls from potential homeowners responding to advertisements

• Contact homeowners to follow up on initial interactions

• Update lead information and maintain reports

Qualifications

• Knowledge of sales and marketing principles and strategies

• Relevant work experience in telemarketing, sales, marketing, or promotions

• Product knowledge (training provided)

• Proficiency in relevant computer applications

Pay & Bonuses

We keep hourly pay simple and straightforward—but where you really shine is in the bonuses:

• Hourly pay plus performance bonuses on every sale

• Weekly bonus incentives for hitting team goals

• Monthly bonus opportunities for top performers

If you’re motivated, consistent, and willing to follow the process, it’s very realistic to out-earn the hourly rate every single week .

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