Call Center Specialist Inbound Job at Efficus, Milwaukee, WI

WFV4T0JXd2xUWjNoR2Y1cXlWQlhub1dub2c9PQ==
  • Efficus
  • Milwaukee, WI

Job Description

Call Center Specialist Inbound Location Milwaukee, WI :

***Bilingual Spanish speaking candidates*** The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information.

Candidates must be available for the first 3 weeks of training.

RESPONSIBILITIES:

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Answers questions regarding child support payments posting, payments disbursement, and account histories.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Maintains updated records and logs.
  • All other duties as assigned

REQUIREMENTS:

  • High School diploma or GED
  • A minimum of 1 year in telephone customer service or related experience
  • Excellent communication skills
  • Knowledge of the use of PCs and related software
  • Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

PHYSICAL REQUIREMENTS:

Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.

Job Type: Contract

Salary: Up to $15.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Customer service representative Specialist: 1 year (Required)
  • Call center representative Specialist: 1 year (Required)
  • Bilingual: 1 year (Required)
  • 10-key calculator: 1 year (Required)

Work Location: On the road

Job Tags

Hourly pay, Contract work, Shift work, Monday to Friday,

Similar Jobs

Syndeo

Gallery Attendant - Part Time, Temporary Job at Syndeo

 ...responsible for specialized work that encompasses strong visitor service as well as surveillance and security duties for the Wichita Art Museum. An individual in this position interacts positively with the public who visit museum galleries and attend museum programs. The... 

VMC SOFT TECHNOLOGIES INC

Lead Data Engineer Job at VMC SOFT TECHNOLOGIES INC

 ...Data Science with Java Oracle PL/SQL, Data Migration, Load / Performance testing. Java, Rest API's Build and maintain RESTful...  .... Role Descriptions: mainly looking for Lead Data Engineers with Java knowledge with AWS being nice to have. Essential Skills... 

Chapman Volkswagen Tucson

Express Technician Job at Chapman Volkswagen Tucson

 ...committed to delivering the best vehicle ownership experience through extraordinary customer service and support. We are looking for Express Technicians to perform high quality routine vehicle maintenance services that our customers depend on to keep their vehicles... 

DATTCO

RIDE School Bus Aide Job at DATTCO

 ...As a School Bus Aide, you will play a vital role in your community by ensuring that our kids get to school safely every day. DATTCO...  ...0 hours per week. Split shift. ~ No long distance trips. Be home every night. ~ Weekend and holiday breaks. ~401k with... 

GovServicesHub

Network Engineer Job at GovServicesHub

 ...Role-Network Engineer Location-Boston, MA Responsibilities Fundamental Primary Skills Routing & Switching: o Extensive experience with Data Center Core & Edge Routing and Switching platforms for LAN/WAN/MAN environments Cisco/Nexus; Juniper...