Job Description

As a Client Advocate , you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD! Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston. 

Key Responsibilities:

• Responsible for maintaining case management files and providing supportive services and referrals.
• Conduct the intake process and assist clients in establishing educational and occupational goals.
• Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
• Identify support services needed and make appropriate referrals, and orient new clients to referred programs.
• Conduct workshops for the diverse populations of a specific community.
• Assist clients in properly completing job applications and resumes for employment opportunities.
• Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
• Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
• Perform other related duties as assigned from time to time.

Skills, Knowledge, and Expertise:

• Minimum of a high school diploma or equivalent, with up to one year of experience in case management, job development, or general office support required.
• Demonstrated proficiency in Microsoft Word and Excel required.
• Excellent oral and written communication skills.
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds.
• Bilingual skill in Cape Verdean Creole is required.

ABCD is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.To fulfill this purpose, ABCD uses a comprehensive approach that systematically addresses the range of barriers faced by households in poverty, from day-to-day crises to long-term needs for jobs and education.

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