Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.
Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.
As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.
We are hiring service-focused individuals to join our team as Customer Service Agents . In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.
High school diploma or GED
Must be at least 18 years of age
Preferred:
Prior call center or customer service experience
Bilingual (Spanish/English) preferred but not required
Familiarity with phone-based or computer-based support environments
Authorized to work in the United States
U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable navigating computer applications and web-based tools
Ability to work independently and remain accountable to schedules
Flexible scheduling options after certification
Paid training following successful client certification
W2 employment structure with payroll, protections, and stability
Paid time off and optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement pathways into support, QA, and leadership roles
All applicant information is kept confidential under EEO guidelines
Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.
Follow us on Facebook at:
...Location:OH-Dayton Job Title: Board Operator (Part-Time) - Dayton Radio Position Overview Are you a self-starter and critical thinker who takes tremendous pride in a job well done? Do you love the radio business and have experience running a radio board? Are...
...Inspection, Rehabilitation and Cross Bore markets. We have a current opening for a Mainline Lateral Grouting Operator. Responsibilities: Operate maintain grout equipment and CCTV cameras Conduct manhole identification using CCTV equipment per NASSCO standards Adhere to company...
...past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more all working to build and advance the technological backbone for Disneys media...
...Masters degree in " Child Life " REQUIRED! Medical Social Worker - Social Services Practitioner III - Per Diem, Moreno Valley Social... ...Employees may be required to use their own vehicle for field travel. Mileage reimbursement is available when using a personal...
...work on surfaces that may be slippery. Uneven Surfaces May work where surfaces are uneven. This position does not support immigration sponsorship. The starting pay for this position is $40.89 hourly rate. Compensation and benefits available for this position...