Job Description

Job Title: Collections Associate

Job Location: Houston, TX

Job Type: Contract

Job Description:

• 1+ years of collections and analyst experience preferably in ecommerce, payments or financial services.
• Strong data analysis and investigative skills
• Puts a high value on accuracy and completeness of work including case notes, customer due diligence, processing legal documents, and fraud investigations
• Has the ability to communicate clearly, and effectively with customers, attorneys, and vendors
• Possesses excellent organizational and time management skills must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlines
• A proven ability to learn and adapt to new processes and follow standard operating procedures
• Excellent problem-solving skills
• Thrives in a fast-paced environment
• Independent decision maker with the ability to confidently back up actions
• Ability to verify the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes.
• Maintain accurate and complete case notes, customer due diligence records, and legal investigations.
• Experienced in handling end-to-end payment processing and posting.

• Conduct due diligence in legal document processing and customer account reviews Contact customers as needed regarding delinquent accounts or clarification about verification documents
• Successfully able to review and analyze customer accounts and relevant documentation in a high paced environment within established SLAs
• Keen eye to detailed tasks and making good judgment decision with minimal supervision in an independent environment
• Identify, research and highlight trends relating to collections management

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