Job Description

Overview:

At REI Co-op, we’re passionate about helping people enjoy the outdoors and supporting our employees to live their best lives. As a Receptionist at our headquarters, you’ll be the first point of contact for employees, visitors, and vendors, providing exceptional customer service and creating a welcoming environment. You’ll play a key role in supporting our culture, shaping the future of the outdoors for people and the planet, and assisting the Corporate Services department with a variety of clerical tasks. Join us and help make a difference every day!

This role is based at our Issaquah office, Monday-Friday from 7:45am-4:30pm.

Responsibilities:

• Deliver outstanding customer service to the public and REI staff, always using tact and discretion.

• Answer and route incoming calls during business hours, both onsite and remotely as needed.

• Greet visitors professionally and courteously, ensuring a positive first impression.

• Provide guidance about local amenities, activities, and services to employees and guests.

• Act as a concierge for satellite offices and serve as the first point of contact for employees and guests.

• Respond to questions and feedback from onsite personnel, resolving issues or escalating as necessary.

• Collaborate with Asset Protection and Health & Safety for site surveillance, handle badging inquiries, and assist with health screenings as needed.

• Support the Corporate Services department and HQ projects with clerical tasks, such as processing purchase order requests and maintaining staff updates in campus services software (e.g., SharePoint, iOffice, WeWork).

• Conduct daily site walkthroughs to ensure site quality and readiness.

• Serve as a notary for REI staff as requested.

• Assist with onsite events and activities as needed.

• Act as the onsite point of contact for facilities and vendor arrivals when required.

• Train new reception hires and temporary workers as needed.

Required Qualifications

• Proficiency in MS Word, Excel, and Outlook.

• Ability to work independently with minimal supervision.

• Experience handling confidential information in a professional environment.

• Exceptional verbal and written communication skills.

• Strong attention to detail.

• Ability to manage multiple tasks effectively.

Closing:

At REI, we believe the outdoors is for all. We are committed to becoming a  fully inclusive, anti-racist, multicultural organization . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.   

Pay Transparency  

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI  provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to  determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic  location or other relevant factors. 

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and  accrued time off. Click  here for a detailed overview of benefits plans by employee profile.  

Base Pay Range: $18.13 - $25.34 per hour

Job Tags

Hourly pay, Temporary work, Work at office, Local area, Remote work, Monday to Friday,

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