Job Description

RESPONSIBILITIES:

Kforce has a client in NYC that is seeking an experienced Enterprise Application Support Specialist to provide Level 2 technical and application support for enterprise systems. This role involves configuring and supporting modules on the ServiceNow platform, including Nuvolo solutions, while ensuring optimal performance and user experience.

Key Responsibilities:

• Design, configure, and implement Nuvolo modules on ServiceNow (Asset Management, CMDB, etc.)
• Perform integrations, data migration, and workflow automation
• Develop and maintain scripts, UI policies, business rules, and reports
• Troubleshoot and resolve application issues, ensuring SLA compliance
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Provide training, documentation, and ongoing support
• Identify opportunities for process improvement and system optimization

REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• Minimum 5 years of experience in enterprise application support or IT systems
• Strong knowledge of ServiceNow platform and Nuvolo modules
• Excellent problem-solving and communication skills
• Ability to work independently and in a fast-paced team environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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