Job Description

DIRECTV is seeking a detail-oriented and analytical Principal, Business Administrator 1 to join our team. This role serves as a strategic business partner responsible for driving operational excellence through comprehensive process management, data analysis, and reporting. The successful candidate will lead critical business processes, provide data-driven insights to support organizational decision-making, and optimize initiatives. **Here's what you'll do:** **Process Improvement** + Identify opportunities for process optimization and operational efficiency. + Lead cross-functional projects to implement business improvements. + Establish best practices and standard operating procedures. + Ensure compliance with internal policies and external regulatory requirements. + Analyze, develop, and document IT operational processes and workflows. + Design, format, and write technical materials such as manuals, white papers, and tutorials. + Work closely with different workstreams to identify areas for improvement and implement strategies that streamline operational workflows. + Assist with project management and operational improvements. + Handle issue escalations and troubleshoot systems issues, liaising with technology and functional teams for resolution. + Participate in ongoing monitoring and reporting of process performance to ensure continuous improvement. + Facilitate change management. + Analyze data to drive efficiencies. **Analytics and Reporting** + Design and implement KPI reporting frameworks including metrics and scorecards. + Perform gap identification analysis and develop actionable recommendations. + Create executive-level dashboards and reports for leadership decision-making. + Manage roadmap development and track progress against strategic objectives. + Conduct regular business performance reviews and present findings to stakeholders. **What you'll need to be successful:** **Experience & Education** + Bachelor's degree in Business Administration, Operations Management, Management Information Systems, or related field preferred. + 3 - 5 years of progressive experience in business administration, technical writing, financial analysis, or operations management. **Technical Skills** + Advanced proficiency in Microsoft Excel, including data analysis. + Technical writing and workflow documentation. + Experience with business intelligence tools and reporting platforms. + Strong understanding of IT Operations processes. **Core Competencies** + Exceptional analytical and problem-solving abilities. + Strong project management skills with ability to manage multiple priorities. + Excellent written and verbal communication skills. + Detail-oriented with high degree of accuracy in work product. + Ability to work independently and drive results in a fast-paced environment. + Strong business acumen and strategic thinking capabilities. **Preferred Qualifications** + MBA or relevant advanced degree. + Experience with ITSM systems (ServiceNow). + Professional certifications in project management (PMP) or business analysis. + Experience in data and workflow visualization tools (PowerBI, VISIO). + Background in IT Operations. This role offers an excellent opportunity for a motivated professional to make a significant impact on business operations while developing expertise in multiple functional areas. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. **This is a remote position that can be located anywhere in the United States. #LI-Remote** **A career with us comes with big rewards:** DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. **DIRECTV WAGE ZONES $96,140 - $174,570** Low (N1): $96,140 - $144,210 Mid (N2): $101,200 - $151,800 High (N3): $111,320 - $166,980 Top (N4): $116,380 - $174,570 Click HERE ( to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. **Apply today!** **Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV ( **Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process** **RSRDTV** DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.

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