Job Title: Program Manager ServiceNow Implementation
Location: Hybrid (Oakland, CA)
Exp: 10+
A senior-level Program Manager with deep hands-on ServiceNow implementation experience.
Key Responsibilities
Lead the planning, execution, and governance of ServiceNow implementation programs.
Partner with business units, IT, and vendor teams to define requirements and program scope.
Oversee multiple projects under the ServiceNow portfolio, ensuring on-time, on-budget delivery.
Develop and manage program roadmaps, timelines, and milestones.
Drive alignment of ServiceNow workflows with enterprise asset management, ITSM, HR, and other business processes.
Establish program governance, reporting, and risk management practices.
Collaborate with offshore and cross-functional teams for development, testing, and deployment.
Provide regular updates and executive-level reporting on program status, risks, and performance.
Identify opportunities for process improvements and implement best practices for ServiceNow adoption.
Qualifications
Bachelor's degree in Information Technology, Business, or related field (Master's preferred).
8+ years of program/project management experience, preferably in large enterprises.
Proven track record leading ServiceNow implementation programs (ITSM, ITOM, HRSD, or similar modules).
Strong understanding of ServiceNow architecture, integrations, and workflows.
Experience managing vendors, offshore development teams, and cross-functional stakeholders.
Proficiency with program management tools (MS Project, Clarity, Jira, etc.).
Excellent communication, leadership, and stakeholder management skills.
Ideal Candidate
Strong leader who can partner across business and IT functions.
Skilled at driving governance, risk management, and reporting at the program level.
Comfortable working in a hybrid environment with distributed teams.
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