Job Title: Project Manager - Contact Center Technology
Location: Dallas, TX
Employment Type: Contract
Experience Level: Mid-Senior Level / 7+ years preferred
We are seeking an experienced Project Manager to lead the end-to-end delivery of multiple concurrent Contact Center technology projects and enhancements . This role will be responsible for driving project execution from initiation through completion, managing timelines, budgets, stakeholders, and vendor deliverables while ensuring alignment with business objectives and technical capabilities.
Lead the successful delivery of multiple contact center technology initiatives, ensuring they are completed on time, within scope, and budget.
Define project scope, goals, deliverables, timelines, interdependencies, resource requirements, and budgets.
Develop, track, and maintain detailed project plans, aligning efforts across business and IT teams.
Manage project budgets including forecasting and tracking actuals against allocated funds.
Monitor and allocate resources across projects, identifying capacity constraints and proactively addressing staffing needs.
Provide regular updates on project status, key milestones, risks, and issues to stakeholders and executive leadership.
Identify and assess project risks; develop and implement effective mitigation strategies and contingency plans.
Oversee vendor activities and deliverables, ensuring alignment with contract terms, timelines, and quality standards.
Proven experience (5+ years) managing large-scale technology projects, preferably in contact center or customer engagement platforms.
Strong knowledge of project management methodologies (Agile, Waterfall, or Hybrid).
Exceptional communication, leadership, and stakeholder management skills.
Proficiency in project management tools (e.g., MS Project, Jira, Smartsheet).
Experience with budget management, forecasting, and vendor oversight.
PMP, PRINCE2, or equivalent certification is a plus.
Laundry Attendant Responsibilities:* Sorting, washing, drying, and folding linen and textile .* Removing stains from items using the appropriate procedures.* Keeping an updated inventory of linen and laundry detergents* Ensuring that the facility remains clean at all...
Construction Detail Location Meridian, ID : Are you a self-motivated, hard-working, and efficient individual with construction knowledge... ...skills? Do you love to work on your feet and are seeking an entry-level construction industry position? CBH Homes is in search of a...
...years. The Opportunity As our marketing and brand presence expand, we need a dedicated Motion Designer to bring the Flock Safety story to life through high-impact motion graphics, animations, and visual storytelling. This role will help define how motion lives across...
...Skilled Trades Services is now hiring Insulation Laborer for a project in Wilmington, NC. This is a short-term opportunity (approximately 1 month project) with great hours & good pay . MUST HAVE A CURRENT TWIC CARD! Project Details: Location: Wilmington,...
...Language Trainers is a successful language training company working with freelance teachers of 70 different languages in hundreds of towns... ..., Anytime, Anywhere! We might have a job for you as a Polish language teacher. ID Reference1036656 Some details about...