Job Title: Project Manager - Contact Center Technology
Location: Dallas, TX
Employment Type: Contract
Experience Level: Mid-Senior Level / 7+ years preferred
We are seeking an experienced Project Manager to lead the end-to-end delivery of multiple concurrent Contact Center technology projects and enhancements . This role will be responsible for driving project execution from initiation through completion, managing timelines, budgets, stakeholders, and vendor deliverables while ensuring alignment with business objectives and technical capabilities.
Lead the successful delivery of multiple contact center technology initiatives, ensuring they are completed on time, within scope, and budget.
Define project scope, goals, deliverables, timelines, interdependencies, resource requirements, and budgets.
Develop, track, and maintain detailed project plans, aligning efforts across business and IT teams.
Manage project budgets including forecasting and tracking actuals against allocated funds.
Monitor and allocate resources across projects, identifying capacity constraints and proactively addressing staffing needs.
Provide regular updates on project status, key milestones, risks, and issues to stakeholders and executive leadership.
Identify and assess project risks; develop and implement effective mitigation strategies and contingency plans.
Oversee vendor activities and deliverables, ensuring alignment with contract terms, timelines, and quality standards.
Proven experience (5+ years) managing large-scale technology projects, preferably in contact center or customer engagement platforms.
Strong knowledge of project management methodologies (Agile, Waterfall, or Hybrid).
Exceptional communication, leadership, and stakeholder management skills.
Proficiency in project management tools (e.g., MS Project, Jira, Smartsheet).
Experience with budget management, forecasting, and vendor oversight.
PMP, PRINCE2, or equivalent certification is a plus.
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