Job Description

Overview

The Suffolk University Community Service/Security officer position provides the Suffolk Community with the highest level of customer service, while maintaining a safe and secure environment that enhances the educational mission of the University. Suffolk is looking for customer service-oriented individuals, with a high degree of professionalism; who will be working in a friendly, student-oriented, inclusive & diverse environment in downtown Boston with opportunities to grow.

Responsibilities

• Provide security & community assistance for the University faculty, students, staff and guests at Suffolk University buildings and properties.
• Greet & screen visitors, maintain a fixed post, handle desk duty including access control, data entry and reporting, and conduct interior checks.
• Prepare and submit appropriate reports.
• Provide assistance and direction to students, faculty, staff and visitors to ensure compliance with University policies and procedures with respect to public safety matters.
• Utilize de-escalation skills in situations where appropriate with students, staff, and visitors.
• Verbally detain individuals who violate University public safety policies.
• Call for police assistance as necessary.
• Answer telephones, radio calls and aid callers, visitors, and other SUPD staff if requested.
• Take photographs of community members to issue University identification cards.
• Administer first aid and CPR to the level of training.

Requirements / Qualifications

• Must have a high school diploma or GED.
• Must be 18 years of age.
• Must be available to work any shift as assigned.
• Must have excellent communication and human relation skills.
• Preferably have a valid CPR and First Aid certifications.
• Must have no prior felony record.
• Must be able to perform data entry and run simple reports from computerized systems.

Physical Activities

• Sitting and standing for extended periods of time.
• Walking and running as needed.
• Walking up and down stairs.
• Physically detaining a human being under the direction of a police officer or otherwise.
• Assist police officer as directed in emergency situations.
• Lifting a human as needed.
• Work environment:
  • Ability to work inside and outside of building during all types of weather.
  • Ability to work flexible hours including all rotating shift assignments, nights, weekends, holidays; available for on‑call assignment and overtime as needed.
  • Ability to sit or stand at a location for long periods of time.
  • Ability to walk for extended periods of times.

Salary Range

• Start: $20.16
• 1 Year: $20.44
• 3 Year: $20.85
• 5 Year: $21.27
• 7 Year: $21.69
• 10 Year: $22.13
• 15 Year: $22.56

The University may slot a new hire at any step above the starting rate for his or her position, taking into account the individual’s qualifications and experience.

Note Community Service/Security Officers do not have a warrant as a Special State Police Officer and thus have no arrest authority.

Note The Community Service/Security Officer is a uniformed position equipped with a radio. The use of tobacco products while on duty is prohibited.

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