Job Description

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is baked into everything we do, then you’ve found the right place!

Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary!

Our Mission

Our mission at Goodstack is to revolutionize how the world does good 🌎.

As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.

Global brands, including Google, TikTok, LinkedIn, HSBC, OpenAI, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.

We are on a rapid growth trajectory. Just in 2024, we facilitated $3 billion in donations to good causes. But this is just the beginning. We want to become the world's leading platform that facilitates donations to the most individual nonprofits in the world.

To maintain our momentum and deliver consistently high value to our partners, we’re investing heavily in our Customer Success organisation and we need incredible people to help us on our journey - we need you 🫵

Join us as Senior Senior Account Director — become the trusted partner to the world’s most impactful brands

We’re looking for a Senior Senior Account Director who will own relationships with some of our most strategic clients, with a laser focus on driving adoption, uncovering new revenue, and ensuring long-term partnership success .

This is a high-impact role where you’ll work directly with some of the most recognisable brands in the world. You’ll be a trusted advisor — proactively identifying opportunities to expand accounts, mitigate risk, and help our customers deliver measurable impact through Goodstack.

This role reports into the Head of Customer Success and is based in North America .

As a Senior Account Director at Goodstack, your mission will be to:

• Own a portfolio of strategic accounts : Build deep, long-lasting relationships with senior stakeholders across your accounts, ensuring they derive full value from our platform.
• Drive renewals and expansion : Identify and close cross-sell and up-sell opportunities by aligning Goodstack to your customers' evolving business needs.
• Deliver impact-focused success plans : Lead quarterly success planning and impact reviews, ensuring every customer has clear objectives tied to measurable outcomes.
• Operate at pace and with precision : Run a meticulous book of business — track renewals, forecast growth, manage risks, and ensure no ball is ever dropped.
• Be the voice of the customer internally : Partner with Product, Solutions, and Revenue teams to bring customer insights to the table and help shape our roadmap.
• Standardise success : Help refine and scale playbooks and customer journeys, ensuring we deliver consistently excellent outcomes across the portfolio.

After 3 months, success will look like:

• You’ll have built trusted relationships with all strategic accounts in your portfolio and are seen as a go-to partner.
• You’ve identified and scoped 3-5 expansion opportunities with clear value cases.
• You’ve mapped the full stakeholder landscape and developed robust success plans for every client.
• You’re accurately forecasting renewals and growth — no surprises.
• You’re actively contributing to improving CS operations, playbooks, and internal tooling to drive better outcomes at scale.

This role is a perfect match for you if you have:

You’re a strategic operator with commercial instincts . You can hold your own with enterprise leaders, navigate complex account environments, and consistently find ways to grow the partnership. You thrive on relationships, rigour and results.

Key traits:

• High operating cadence – You move fast, stay organised, and manage complexity with confidence. Nothing slips through the cracks.
• Commercially minded – You’re not just about service. You drive revenue by spotting opportunities and making smart, value-driven plays.
• Exceptional relationship builder – You can connect with C-suite and practitioners alike. Clients trust you and take your calls.
• Detail-obsessed – You run a tight book. You’re across every renewal date, every stakeholder, every risk.
• Strategic thinker – You understand your clients’ world and can craft plans that align our product to their evolving goals.
• Team player – You collaborate deeply with Solutions, Sales, and Product to deliver incredible outcomes, fast.

Ideal experience:

• 5+ years in a Customer Success, Account Management, or Strategic Partnerships role, ideally in a high-growth B2B SaaS environment.
• Proven track record of managing enterprise-level accounts , including complex stakeholder landscapes.
• Demonstrable experience driving account growth through expansion and retention.
• Comfortable with forecasting, pipeline reviews, and owning a number .
• Familiar with tools like HubSpot, Gainsight, Notion, or similar CS platforms.
• Previous exposure to social impact or mission-driven organisations is a plus.

Bonus if you:

• Have experience working with HR, ESG, Procurement or CSR buyers.
• Have worked across global or distributed teams .
• Have helped shape or scale a CS function or playbook .
• Are passionate about helping purpose-led organisations scale their impact.

Role Comp

🇺🇸 What you can expect upon joining our team

💰 Salary reviews
💝 Goodstack’s Workplace Giving
⚕️USA - Private Health Insurance
🌞 $300 Brighten your day annual budget
🤓 $1,200 Learning & development annual budget
📚 Goodstack library
⭐️ Paid days off to volunteer for non-profit causes
🎤 Paid days to attend conferences
🥳 Paid day off on your birthday!
🌴 25 days annual leave, plus paid public holidays
💙 Paid sick leave
🧘🏽 Paid wellness leave
⚖️ Flexible working hours
🖥️ WFH budget upon joining
🌳 Ecologi Carbon Offsetting

🙌 … and so much more

About us

Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world.

Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action.

Let's do this! 💜

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍 ! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.

Check out our Careers Page for more details!

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