Service Desk Manager Job at Rishabh RPO, Rockville, MD

WEV0TkFXMGlTNWpxSFBadHdsUmNub2Ftb0E9PQ==
  • Rishabh RPO
  • Rockville, MD

Job Description

Title: Service Desk Manager

Location: Rockville, MD

Duration: 5 Years

Key Responsibilities:

  • Manage service desk operations, including incident management and escalations.
  • Develop and maintain SOPs and knowledge base articles.
  • Monitor service levels and ensure compliance with SLAs.
  • Provide coaching and training for service desk staff.

Qualifications:

  • ITIL Foundation and HDI Service Manager Certifications.
  • Experience managing a multi-tier service desk environment.

Job Tags

Similar Jobs

Wisemen Multimedia, LLC

Website Developer (WordPress & Web Platforms) Job at Wisemen Multimedia, LLC

 ...understanding of web technologies, and hands-on experience in building, customizing, and maintaining websites using content management systems (CMS), e-commerce solutions, and drag-and-drop builders. The role focuses on developing responsive, user-friendly websites that reflect... 

KBR

Radar Engineer Job at KBR

 ...experience.+ Experience with Radar systems in air and missile defense.+ Radar M&S experience preferred.Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to,... 

Lockheed Martin

SMT OPERATOR Job at Lockheed Martin

 ...on Brass Ring to be considered for the position\.Perform all operations in the manufacture and rework of surface mount technology\(SMT\), Plated Through Hole \(PTH\), and mixed technology \(such as SMT and PTH\)printed wiring assemblies and related technologies using... 

Renasant Bank

BSA AML Analyst Job at Renasant Bank

BSA AML Analyst Location Tupelo, MS : Overview The BSA AML Analyst will assist the BSA Manager in maintaining a Bank Secrecy/Anti-Money Laundering Compliance program designed to ensure that the bank achieves optimum compliance with all laws and regulations. RENASANT... 

Confluent

Senior Financial Analyst, Corporate FP&A Job at Confluent

 ...executive and board meetings. This is a highly visible role that requires cross-functional coordination across Investor Relations, Revenue FP&A, Accounting, and Operations.**What You Will Do:**+ Proactively manage P&L forecasts by analyzing variances, surfacing insights,...