Title: Service Desk Manager
Job Type : C2H
Location: Hybrid, Daytona Beach FL
Job Summary
Wright Technical Services is proud to represent a Fortune 1000 company making strides in their industry. We are seeking a seasoned Service Desk Manager with a strong technical foundation and a proven track record of leading high-pressure incident response efforts in medium to large organizations. This role requires deep expertise in ServiceNow for incident, problem, and change management, along with exceptional communication and analytical skills. The ideal candidate will lead major incident bridges, coordinate change management activities, ensure SLA compliance, and drive continuous improvement through trend analysis and stakeholder engagement. A collaborative leader with a results-driven mindset, this individual will play a critical role in enhancing service reliability and operational efficiency across the enterprise. Experience in IT infrastructure, software development, or security operations, and familiarity with the insurance industry are highly desirable.
Qualifications
Skills :
Description and Responsibilities
Eligibility: All applications current authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position.
Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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