Summary: This position is responsible for communicating with customers about their truck repair needs and supervising the Service Technicians. This position plays a key role in supporting the company goal of financial responsibility by following up with existing customers to ensure satisfaction and by building new opportunities. Duties include greeting customers, answering phone calls and helping customers to determine repairs and relevant costs, maintaining up-to-date knowledge about mechanical services, creating estimates, obtaining approvals and contacting customers to update them about their vehicle’s repair status, assigning workload to the technicians based on skillset, and ensuring productive and efficient workflow of the shop. This includes supporting the company's goals and values through providing excellent customer service and consistent communication to both internal and external customers and writing fair estimates to support the financial health of the organization.
This position rotates on-call dispatching of road service duties with the administrative team.
Duties and Responsibilities include the following. Other duties may be assigned.
Qualifications:
- REQUIRED - Proficiency in service writing within the auto/truck or dealership environment is a REQUIREMENT
- 3 years or more of estimating and advising experience within the auto/truck or dealership environment is a plus. Heavy Duty and truck experience is highly preferred.
- Knowledge of the trucking industry and/or fleet management is a bonus.
- Prior supervisory experience is not required but is preferred.- Excellent customer service and communication skills is a MUST.
- Must be a team player
- Must be highly organized and work well with deadlines.
- Must be able to juggle numerous tasks and prioritize.
Benefits:
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