Job Description
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $84,604 -$122,000. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Friday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).
Location & Schedule - Hours: Shifts will fall between 8:00am-7:00pm
- Schedule: Days of the week may vary
- In this position you can expect to work all on site at Denver International Airport with the ability to respond to emergencies that may happen during nights, weekends, and holidays.
About DEN Who We Are & What You’ll Do Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 40,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Denver International Airport (DEN) is looking for an Airport Services Administrator to join our Airport Services Team. In this position you will be responsible for the day-to-day oversight of airport services programs and contracts which may include Facilities, Snow, Janitorial, Waste Management and Window Cleaning services. Administrators are expected to provide overall delivery service to DEN's airline partners, TSA, airport employees and our passengers. The Airport Services Administrator will ensure daily compliance with contract performance, high standard of services including but not limited to janitorial, window cleaning, and pest control to maximize customer experience at DEN.
DEN is looking for someone who is knowledgeable of facilities/janitorial services scope of work requirements, planning for operational impacts to facilities, and emergency situations. The ideal candidate has a strong proactive mindset with a customer focus, works well with stakeholders across various leadership levels and industries to ensure a clean facility and a high level of customer service. The candidate should have experience working in a large facility managing multiple contracts/programs responsible for ensuring the cleanliness of the facility. The Airport Services Administrator will work directly with contractors and stakeholders to review contractor reports, present program objectives to airlines and TSA stakeholders to coordinate the resolution of operational issues.
Job duties and responsibilities of this position include, but are not limited to, the following:
- Manage several contracts related to Facility Maintenance, Snow, Janitorial Services, Window Cleaning, Pest Control, etc. services for assigned location within the facility.
- Assist with budget creation annually relating to your functional area.
- Monitor financial activities and prepare fiscal reports indicating the financial status of the contract. Review and analyze monthly invoices providing resolutions to any invoice discrepancies.
- Monitor key performance metrics daily to include staffing, restroom cleaning, carpet cleaning, jet bridge cleaning and training. Perform facility inspections to ensure areas are clean and safe for daily operations, employees, and passengers. Recognize potential on-the-job hazards and respond appropriately. Analyze problems, identify solutions, project consequences of proposed actions, and implement recommendations in support of department, division, agency, and citywide goals.
- Facilitate weekly meetings with contractors, off-site conferences, and as a liaison for stakeholder requests as needed.
- Provide timely reports to leadership on Key Performance Indicators (KPI) progress, contract performance measures, budget, and project management. Prepare clear and concise analytical and statistical reports.
- Determine compliance or non-compliance with contract requirements and performance measurements and recommend appropriate corrections, enforcement, and compliance action to remedy the compliance issues.
- Interprets and explains rules, regulations, ordinances, and standards to property owners, contractors, and the public, if applicable, comply with standard safety rules and procedures common to the trade. Investigate complaints of services being provided.
- Manage the development and implementation of performance criteria; provide quarterly reports to evaluate the sections goals and objectives. Recommend and implement goals, policies, and procedures for providing effective and efficient services and programs.
- Respond to requests and inquiries from various stakeholders and the public. Coordinate associated work with other agencies, airline partners, concessionaires, and various DEN departments to achieve work objectives.
- Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing
- Other duties as assigned.
What You'll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
The ideal candidate has strong technology, administration, organizational, communication, and interpersonal skills. Experience in writing scopes of work, detailed event summaries, creating and interpreting reports. Someone who has facilitation, mediation, public speaking, and presentation skills are also important to present program information to a variety of audience members.
Our ideal candidate will have:
- Five (5) years of specific facility or janitorial work experience as a Program/Project Manager, Operations/Shift Manager, Site Supervisor or Facility Services Supervisor.
- Five (5) years experiences in contract and program management specific to facility and operational services.
Required Minimum Qualifications - Education requirement: Bachelor's Degree in a related field based on a specific position(s).
- Experience Requirement: Five (5) years’ experience performing full performance professional level duties within a specialized, functional area. (This does not include clerical experience.)
- Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
- Additional appropriate education may be substituted for the minimum experience requirements
- License/Certifications: None.
To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab): Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation.
Application Deadline This position is expected to stay open until 10/24/2025. Please submit your application as soon as possible and no later than 10/23/2025 at 11:59 PM.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts
About Everything Else Job Profile CA2308 Administrator II
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type Unlimited
Position Salary Range $84,604.00 - $139,597.00
Target Pay $84,604 - $122,000/Based on education and experience
Agency Denver International Airport
Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.
Job Tags
Permanent employment, Full time, Contract work, Temporary work, For contractors, Work experience placement, Local area, Immediate start, Trial period, Shift work, Night shift, Weekend work,