Job Description

Dal-Tile is currently seeking an exceptional Sales Service Center Manager to join our TEAM! The SSC Manager will increase product sales within the assigned store coverage area, develop and retain effective working relationships with customers, and manage store operations and personnel.

Expected base pay rates for the role will be between $27,000 and $59,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs

Primary Objective:

• Increase product sales within the assigned store coverage area to achieve company objectives. Develops and retains effective working relationships with customers to achieve and exceed sales goals and maximize market penetration and margin potential. Manages store operations and personnel to ensure all activities are performed according to company policies and procedures.

Major Function and Scope:

• Achieves revenue, budget, and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly define goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Review market analyses to determine customer needs, price schedules, and discount rates.
• Advises customers on product selection, pricing, and sales volume, and continues to build customer relations.
• Meet with key customers to negotiate and close deals.
• Analyze and control expenditures of SSC to conform to budgetary requirements.
• Analyzed sales reports showing sales volume, profit loss (EVA), and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads, and develops associates in customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-train in all areas of SSC operations: customer service, warehouse, and office administration duties. Assists where necessary. Recruited, hired, and managed SSC staff associates. Includes daily support and direction, as well as ongoing performance management and development.
• Ensures compliance with Human Resource policies, including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Experience and Knowledge Required

• HS diploma and 5+ years relevant sales experience required OR
• Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
• 4 years of prior selling experience. Prior customer service experience is a plus.
• Minimum of 2 years of previous management experience.

Competencies:

Strong interpersonal skills and excellent written and verbal communication skills. Analytical aptitude, time management, and organizational skills. Proven training, teamwork, and leadership skills. Ability to “multitask.” Demonstrated follow-up and follow-through skills. Must be proficient in MS Word, Excel, and PowerPoint. Must be Dal-Tile certified to operate powered industrial trucks.

Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or listen. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. While performing the duties of this job, the associate is required to lift 50 pounds frequently

We offer competitive salaries and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans, and their families - Thank You for Your Service!

Active military, transitioning service members, and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer, including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.

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