The Technical Support Specialist II role involves installation, configuration, and troubleshooting of technical issues. The position requires hands-on experience, strong communication skills, and the ability to work in a dynamic environment, providing support across multiple locations.
Location: Arlington, Virginia, United States,
Responsibilities:
- Install and configure hardware and software.
- Perform basic network troubleshooting.
- Follow technical Standard Operating Procedures (SOPs).
- Troubleshoot basic operating system issues.
- Communicate effectively with customers and team members.
- Resolve complex troubleshooting issues.
- Track and analyze logs.
- Coordinate with third-party support.
- Conduct ad-hoc training for end-users and product demonstrations.
Required Skills & Certifications:
- 3 years of progressive experience in technical support.
- A+ certification.
- Experience with ticketing systems.
- Knowledge of basic formatting and formulas in Excel.
- Strong reading and speaking skills.
- Physical ability to climb desks.
Preferred Skills & Certifications:
- Working knowledge of Node.js, Angular, application security framework, Ionic, JavaScript Object Notation [JSON], real-time databases, Hyper Text Markup Language [HTML5], CSS3, GIT, Web Application Program Interfacing [API], Chrome OS, Drupal, Workday, Salesforce, LocusLabs, AWS, Swift, Azure, Google Cloud, SharePoint, O365, GIS, EAM/CMMS, CLMS, PLC and BAS, MUFIDS, CUPPS, IoT, airports systems, SAML2.0, OAuth 2.0, and other Web Authentication and Authorization techniques.
Special Considerations:
- Must be flexible to work outside normal working hours and/or more than 8 hours in a day (not to exceed 40 hours a week).
- Must have reliable transportation to travel between work locations.
- Requires AOA security access badging.
- This position requires a vehicle to mobilize between campuses.
Scheduling:
- Shifts are available from 8:00 AM 4:30 PM and 8:30 AM 5:00 PM.
- Must be flexible to work outside of normal working hours.
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