Track and Trace CSR - Overnight- Remote | WFH Job at Get It - Executive, Nora, Hamilton County, IN

V2tkRkJHTWdTNS90SHZkZ3pGbFVuNE9wcEE9PQ==
  • Get It - Executive
  • Nora, Hamilton County, IN

Job Description

Are you detail-oriented, proactive, and passionate about customer service? We are looking for a Track and Trace Customer Service Representative to join our team and help ensure seamless shipment tracking and customer satisfaction. This role plays a crucial part in supply chain operations by monitoring shipments, coordinating deliveries, and resolving issues efficiently.

What You'll Do:

Monitor and track shipments in real-time to ensure on-time pick-ups and deliveries.

Proactively escalate and resolve shipment issues, keeping customers informed throughout the process.

Communicate with Customer Service and Dispatch teams to address any potential shipment concerns.

Maintain accurate shipment records in the Transportation Management System.

Respond to customer inquiries via email, phone, and web portals in a timely and professional manner.

Work closely with the Operations Supply Chain Compliance Manager on continuous process improvements.

Manage and communicate time-sensitive information effectively.

Ensure all interactions with customers and carriers are handled professionally and courteously.

Adhere to security procedures and standard operating procedures (SOPs) related to tracking.

Participate in daily check-ins with the Tracking Supervisor for updates and announcements.

Attend in-person training and required meetings at headquarters in Indianapolis, IN.

What We're Looking For:

Strong verbal, written, and interpersonal communication skills.

Ability to interact professionally with diverse individuals across different roles and backgrounds.

Customer service mindset with a proactive approach to problem-solving.

High attention to detail and accuracy in tracking shipments and entering data.

Self-motivated with the ability to work independently and prioritize tasks effectively.

Strong organizational and time-management skills.

Ability to negotiate and influence outcomes when needed.

Proficiency in basic computer skills, including email and data entry.

Basic math skills for shipment calculations and tracking.

Qualifications:

High school diploma or GED required.

1-2 years of experience in the transportation or logistics industry preferred.

Must be comfortable working overnight shifts in a remote environment.

Work Environment:

This is a remote position, but candidates must be based in or near Indianapolis, IN for in-person training and quarterly meetings.

Majority of work involves sitting and using a computer and phone.

If you're looking for an opportunity to make a meaningful impact in the logistics industry while working in a supportive and dynamic environment, we'd love to hear from you! Apply today to join our team!
Employment Type: Full-Time
Salary: $ 15.00 20.00 Per Hour

Job Tags

Hourly pay, Full time, Shift work, Night shift,

Similar Jobs

Insight Global

Business Analyst Job at Insight Global

 ...Workforce Privacy Policy: .Skills and Requirements4+ years as a Business Systems Analyst, with 2+ years in ERP Financials implementations (e.g., Oracle ERP Cloud, PeopleSoft, Workday, or Oracle R12)4+ years in relational database, SQL, or system development life-cycle... 

Liberty Personnel Services, Inc.

Civil Municipal Engineer Job at Liberty Personnel Services, Inc.

 ...Wastewater, Water Mains ~ Drainage, Storm Water Management ~ Construction Management ~ Public speaking skills for township meetings...  ...employment history Established firm with plenty of work in pipeline! Send a resume to Tony Gallagher, Liberty Personnel: tony@... 

U-tec

Video Content & Development Manager Job at U-tec

 ...sense of design and aesthetics in creative writing.skillMarketing KnowledgeCreative Content DevelopmentVideo Scripts, and Content WritingVideo ProductionCreative AgenciesProduct MarketingBrand BuildingCross-functional Team Leadership Key Responsibilities: Created... 

In House Jobs | JDHuntr

In House Counsel Jobs New York | JDHuntr 54606 Counsel, Anti-Money Laundering AML, New York, NY Job at In House Jobs | JDHuntr

 ...Counsel Jobs New York | JDHuntr 54606 Counsel, Anti-Money Laundering AML, New York, NY To apply go to JDHuntr.com *Work with cross-...  ...and product teams on anti-money laundering and sanctions compliance solutions such as Transaction Monitoring (TM) systems and Know... 

Acara Solutions

Electrical Hardware Design Engineer Job at Acara Solutions

 ...client in Dedham, MA have a contract-to-hire position available (Can hire after 90 days as a contractor) Electrical Hardware Design Engineer Experience in circuit card designs, including using advanced materials, packaging techniques, and high-speed interfaces. As...