Travel Counselor Job at City of Fredericksburg, Fredericksburg, VA

WEVkTUEyWWhUSi9zSC9OcHpGSlFuSWFsb2c9PQ==
  • City of Fredericksburg
  • Fredericksburg, VA

Job Description


VACANCY ANNOUNCEMENT

Travel Counselor
Starting Hourly Rate: $14.66/Hour
Position Overview: Join our team at the City Visitor’s Center and provide exceptional customer service and assistance to visitors and tourists. You will operate the point of sale system and manage the opening and closing of the center.

Key Responsibilities:
  • Offer outstanding customer service to travelers, citizens, tourists, and the general public.
  • Greet and welcome visitors; provide information on local attractions, events, historical sites, transportation, shopping, and lodging.
  • Assemble and distribute informational packets for travel agencies, clubs, and tourist groups.
  • Promote local attractions, special events, and places of interest; provide discount tickets.
  • Register customers for special events such as volks marches.
  • Play videos related to city history and attractions.
  • Provide directions within and around the city.
  • Make hotel, motel, and inn reservations.
  • Sell tickets, publications, souvenirs, and other merchandise; operate the point of sale system.
  • Encourage extended stays by selling ticket packages; maintain security and records of sales.
  • Answer telephone inquiries, providing similar services and information to callers.
  • Maintain daily records of visitor numbers, calls, and the nature of inquiries.
  • Open and close the visitor center as assigned.
  • Represent the City and the Visitor Center at external events.
  • Perform other related duties as needed.
Minimum Qualifications:
  • High School diploma or equivalent.
  • One (1) year of experience in customer service or equivalent education/experience.
Skills and Abilities:
  • Knowledge of the city's geographic layout, history, local attractions, and customer service principles.
  • Ability to maintain effective relationships with internal and external personnel.
  • Competence in compiling, recording, and transcribing information.
  • Ability to assess and apply procedures and standards to specific situations.
  • Proficiency in operating audio-visual and office equipment.
  • Ability to utilize descriptive data, such as travel brochures and maps.
  • Basic math skills (addition, subtraction, multiplication, division).
  • Ability to follow instructions in written, oral, or diagrammatic form.
  • Capability to exercise judgment, decisiveness, and creativity in dynamic situations.
While the position is open until filled, completed City applications and resumes should be submitted before 11:59pm on May 26, 2025.

Come be part of a knowledgeable and amazing work team committed to excellence in serving a thriving and growing community and the commitment to  City’s Core Values . If you're passionate about customer service and helping visitors explore our vibrant city, we encourage you to apply!
 
The City of Fredericksburg provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

City of Fredericksburg
Human Resources Department
715 Princess Anne Street, Room 209
Fredericksburg, VA  22401
FXBGhire@fredericksburgva.gov

  ​

Job Tags

Hourly pay, Local area,

Similar Jobs

24 Hour Nurse

Patient Attendant/Patient Sitter - Entry into Medical Field! Job at 24 Hour Nurse

 ...HourNurse is looking for Patient Attendants (Sitters) for Psychiatric/Behavioral Health Hospital located in Weston, WV! Position: Patient Attendant/Patient Sitter; No experience necessary! A limited number of supervisor positions also available, some experience required... 

Shine On Cleaning

Office Cleaner Job at Shine On Cleaning

Office Cleaner/Independent ContractorWe are a family-owned commercial cleaning company looking for hard-working and reliable people to add to our team. All of our shifts...  ...Wednesdays, and Thursdays or anytime on the weekends from 5 pm Friday to 5 am Monday morning,... 

FreeInjuryLegalAdvice.com

Personal Administrative Assistant Job at FreeInjuryLegalAdvice.com

Personal Assistant to Personal Injury Law Firm Executive Director in E. Valley needed to assist me with correspondence for home office in Circle...  ...a week (T/Th) and an hour on Saturday (or Sunday). This is part-time, 6-10 hours a week, and hours are flexible. (If you are... 

Child & Family

Community Health Worker Job at Child & Family

 ...with administrative duties (managing email communications and community outreach efforts. Hybrid Role, 20% Remote Work. Your Main...  ...notes and upload/transfer documentation to appropriate Electronic Health Record (EHR) system. Upload assessments and data to... 

Dignity Health

Orthopedic Spine Surgeon Job at Dignity Health

 ...- Stockton** , a service of Dignity Health Medical Foundation, is seeking a full-time, board-certified or board-eligible Orthopedic Spine Surgeon to join our team in Stockton, California. If you're eager to practice where collaboration meets compassion and every patient...