Job Description
Join a dynamic and growing team where you can use your skills and passion for travel to help others create unforgettable experiences! We're seeking a positive, dedicated, and articulate Travel Counselor to provide exceptional customer service in a supportive, professional environment. This role is ideal for someone with customer service experience who enjoys assisting mature travelers with their journey planning and ensuring they receive personalized care and attention before, during, and after their tours.
As a key member of the Reservations and Customer Service team, you'll have the opportunity to make a lasting impact, offering the highest level of service to our valued guests.
Key Responsibilities:
Assist incoming customer calls with a focus on both service and sales, ensuring a professional and positive experience.
Maintain impeccable telephone etiquette on all calls.
Make outbound calls as needed for various purposes, such as collections, date consolidation, and follow-up calls.
Update and maintain accurate reservation information in line with company standards.
Perform administrative duties such as data entry and quality assurance to support the team's goals.
Foster strong, collaborative relationships with colleagues to achieve departmental objectives and a positive work environment.
Participate in team calls to better understand departmental processes and policies.
Take on additional projects as assigned to support overall team success.
Qualifications:
At least two years of experience in a customer service or contact center role.
Excellent verbal and written communication skills, with a friendly and empathetic approach when speaking with guests.
Strong organizational skills with keen attention to detail and accuracy.
Proficiency in MS Word, Excel, and Outlook, along with the ability to adapt to new technologies.
Ability to handle multiple tasks and work effectively in a fast-paced team environment.
Experience with international travel (outside of North America) is preferred.
Contact center experience is a plus.
Benefits for Part-Time Employees (eligibility based on date of hire):
401(k) plan with a generous company match.
Discretionary performance-based bonus.
Paid time off, including vacation (up to 37.5 hours per year) and sick time (up to 40 hours per year).
Paid holidays and bereavement leave (based on regular scheduled hours).
MA Paid Family & Medical Leave (PFML) based on state guidelines.
100% remote work, flexible training, and work hours (depending on position).
International Airlines Travel Agent Network (IATAN) membership (requires 20+ hours per week).
Familiarization training trips (eligible after 1 year of service and 1,000 hours worked).
25% employee discount on tours (after 1 year of service and 1,000 hours worked).
Participation in company wellness and social events.
Charitable donation program and fundraising opportunities, including participation in the Walk for Hunger team.
Employee-led Diversity, Equity, and Inclusion (DEI) Committee.
Equal Employment Opportunity:
We are committed to maintaining a diverse and inclusive workplace where all individuals are treated with respect. We encourage applicants from all backgrounds and will not discriminate against any individual based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or any other status protected by law.
Employment Type: Full-Time
Salary: $ 20.00 25.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Part time, Remote job, Flexible hours,