Job Description

Tier 3

Responsibilities:

• Troubleshoot and resolve system/operational incidents
• Perform root cause analysis for operational incidents
• Analyze system performance and take corrective actions as needed
• Assist Tier 2 with resolving complex system and end user problems
• Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
• Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
• Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
• Work with deployment and ISP teams to support baseline deployments to operations
• Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur

Requirements/Qualifications:

• BS degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
• Strong communication skills, both verbal and written
• Ability to quickly learn new software and IT concepts
• Strong problem solving and decision making skills
• Self-starter with an ability to work in a team environment and independently
• Intimately familiar with the COTS products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
• Experience scripting in a Linux environment using Shell and Bash
• Deep understanding and background in COTS integration and custom code development

Preferred:

• Oracle IdAM products (OAM, OIF, OID, OVD, OUD, OIM)
• WebLogic
• Linux/UNIX experience
• LDAPs
• PKI authentication

Clearance Requirements*
Requires an active Top Secret security clearance upon hire and must meet SCI eligibility. Must be willing and able to obtain a polygraph within the customer’s timeline after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Job Tags

Similar Jobs