Job Description

Location: This is a hybrid opportunity in Ortigas Center, Pasig City.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Dispute Resolution Analyst , you will be responsible for managing a portfolio of client cases, responding to inquiries, and resolving disputes with accuracy and efficiency. We will count on you to communicate across teams, validate claims, and ensure client satisfaction is upheld. Along the way, you will get to:

• Case Management: Review documentation, analyze dispute cases, and take appropriate actions such as opening RMAs, coordinating with returns, and ensuring credits are issued accurately
• Collaboration: Work closely with departments including sales, procurement, and finance; escalate when necessary, lead discussions, and maintain detailed documentation throughout the resolution process
• Special Tasks: Handle CRA reports, assign casework, analyze recurring issues, and implement corrective process improvements

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• 2+ years of experience in collections or dispute resolution, or equivalent combination of education and experience
• Strong reading comprehension and ability to interpret technical procedures or regulatory content
• Strong written communication and report-writing skills
• Ability to clearly present and discuss information with clients and internal teams, both written and verbally

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year
• Health Insurance available on Day 1 of employment (HMO) with 2 free dependents
• Group Life Insurance
• Offers 20% night shift differential

But what really sets us apart are our core values of Hunger, Heart, and Harmony , which guide everything we do—from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today—your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match—we still want to hear from you!

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