General Manager of Quick Service Restaurants Job at Eataly North America, Los Angeles, CA

WEVwTkFHWXRRNWp1SFBkdHpGTlNuNE9ocGc9PQ==
  • Eataly North America
  • Los Angeles, CA

Job Description



Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description



Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants.

Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas.

  • Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
  • Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
  • Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
  • Ensures the team always offers a consistent, high level of service to all guests
  • Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
  • Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
  • Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
  • Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
  • Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
  • Assists with employee payroll, scheduling and terminations as needed
  • Documents, investigates and resolves employee and guest incidents
  • Performs other duties as required or assigned

Qualifications

  • Bachelor’s Degree
  • 6+ years of management experience in a high-volume, fast-paced quick service or counter service venue
  • Exceptional communication, leadership, motivational and team-building skills
  • Demonstrated problem-solving, organizational, analytical and business management skills
  • Advanced proficiency in Microsoft Office and common retail Point of Sales systems
  • Experience and knowledge in coffee, coffee production and manual espresso machines
  • Experience with Italian food products and wine preferred 

Job Requirements

  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
  • Availability to travel up to 10% of the time
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
  • Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register

Additional Information



Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401K with match or RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Pay Range for this position is $85,000 - `$95,000

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Job Tags

Hourly pay, Holiday work, Full time, Local area, Flexible hours, Afternoon shift,

Similar Jobs

Hampton Inn & Suites West Lafayette

Hotel Housekeeper Job at Hampton Inn & Suites West Lafayette

 ...their home away from home, be it for a night or a week, and its perfect. Everything...  ...good hands while staying with us. As a hotel housekeeper, your contribution helps ensure guests an...  ...what needs to be communicated to the next shifts staff* Complete cashier and closing... 

Cipher Solutions Group

Verizon Customer Service Trainee Job at Cipher Solutions Group

 ...We are a dynamic marketing and sales firm servicing the New Hyde Park area. We specialize in customer acquisition and retention for multi-billion dollar companies...  ...expedited rate and we are looking to bring on a Verizon Customer Service Trainee role that will be a long-... 

Toppers Pizza - LaCrosse

Closing Delivery Driver UP TO $25/HOUR Job at Toppers Pizza - LaCrosse

 ...Meal Discounts * Rapid Advancement Opportunities * FUN Atmosphere Prior experience as a delivery driver, messenger service, doordash, grubhub, uber driver, lyft driver, food delivery, truck driver is highly desirable. Requirements/Responsibilities Being a... 

Preferred-Custom Concrete

Concrete Finisher Job at Preferred-Custom Concrete

 ...need YOU! Make sure to see our \New Hire Bonus\ below. This is an experienced position. We're looking for all skill levels of concrete finishers from minimal experience to journeymen. Come show us what you've got! Job duties will include but not limited to; general... 

24HRPO

Digital Content Manager Job at 24HRPO

&##127775; We're Hiring: Digital Content Manager! &##127775; We are looking for an innovative and results-driven Digital Content Manager to lead our content strategy and execution. The ideal candidate will possess a strong background in digital marketing, content creation...