Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote Job at ERPMARK INC, New York, NY

V1U1T0EyTWlRNWJnRy9adndsTmNuNHVqb0E9PQ==
  • ERPMARK INC
  • New York, NY

Job Description

Role : Product Owner for Acqueon Dialer

Location: Remote

Contract

EST Zone Preferred

Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center

technologies like Twilio.

Key Responsibilities:

  • Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
  • Collaborate with stakeholders to align dialing strategies with business objectives.
  • Gather, analyze, and prioritize requirements from business teams and technical experts.
  • Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
  • Troubleshoot and resolve technical issues related to the Acqueon platform.
  • Provide ongoing support and training to call center teams for optimal usage.
  • Leverage analytics and reporting tools to measure dialing campaign performance.
  • Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).

Preferred Qualifications:

  • Experience in call center technologies and dialer management .
  • Strong understanding of Agile methodologies and product ownership .
  • Familiarity with CRM systems, IVR platforms , and contact center solutions .
  • Hands-on experience with Acqueon's campaign manager, analytics, and reporting tools .

Regards
Kevin Raj
ERP Mark Inc

Job Tags

Contract work,

Similar Jobs

Domino's Franchise

Assistant Manager - 53 Winn St Job at Domino's Franchise

Job Description You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure everyone there is doing what they need to do, even your boss. You do...

Paul Davis of Northwest Michigan

Construction Technician Job at Paul Davis of Northwest Michigan

 ...technicians with daily tasks including hanging drywall, installing cabinets and doors, framing walls, installing trim, painting, demolition & cleanup, maintaining the office/shop, and other duties as needed.Preferred skills: Any combination of rough carpentry, finish... 

SA Family Dentist

Dental Front Office Receptionist Job at SA Family Dentist

 ...We Are Looking For: A friendly and highly organized Dental Front Office Receptionist to join our team! If you have at least one year of experience in a dental office setting, excellent phone skills, and a passion for providing outstanding customer service, we want... 

Deloitte

Front End Senior Developer - National Federal Tax Services Job at Deloitte

 ...you'll doNFTS Gi3 DOT NET developer, in the IncentivesHub application...  ....This role is of a Front-end Developer who has expert level knowledge in designing & developing modern web applications using technologies...  ...best work every day. From entry-level employees to senior... 

American Express Global Business Travel

Experienced Travel Consultant (Remote) Job at American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on...  ...warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our...